POSITION SUMMARY
ESSENTIAL FUNCTIONS
• Continuously improves the program by studying, evaluating, and helping to
improve areas of the program as needed; active part of policy and procedure
updates as needed.
• Guides families to appropriate resources suited to each family, using Family
Resource Referral systems and educates on the use of resources available.
Helps create and maintain a Family Resource Referral system.
• Coordinates care with other family support specialists, staff, volunteers,
partners, and affiliating resource agencies.
• Works with the Program Director to determine which assessment
indicators become part of the case management system.
• Advocates for family members in needed services and other areas as needed.
• Coordinates the transfer of family members’ care from one family support
specialist to another or to external agencies.
• Coordinates care working with the case management system and data
processing services, making phone calls, and using other
communication tools and applications.
• Monitors family members’ compliance with the TCP contract signed at intake.
• Monitors attendance at required functions/family programs. Follows up with
members absent to determine reasons.
• Intervenes in family or staff crises and provides personal support and coordinates
care.
• Conducts timely reviews of each family’s progress in concert with other
staff/volunteers assigned to the family and determines continuation or
dismissal of families throughout the program.
Coordination and Communication
• Communicates family members’ progress by conducting weekly or regular
interdisciplinary case review meetings and evaluations.
• Discusses individual family concerns with the Program Director and other
Family Support Specialists to seek solutions.
• Works with each family on future housing and spending plans.
• Coordinates and communicates program entry and exit expectations with the
Intake and Exit Specialist.
• Prepares reports as requested by collecting, analyzing, and summarizing case
management care and results and trends.
• Compiles statistics on outcomes and impacts for agency leadership.
• Leads and contributes to creative, innovative discussions on how best to meet
the needs of participating families, TCP, and Wake County’s homeless working
family populations.
Non-Essential Functions: Other duties as assigned.
Qualifications are a combination of education, related experience, knowledge, skills, and abilities. The judgment of
an acceptable equivalent combination of qualifications is the responsibility of management.
Education Level or Area of Study
QUALIFICATIONS
Bachelor’s degree in human services, Social Work, or Family Financial Planning/Consumer
Economics, OR 3+ years’ experience as a Case Manager; Human Services Case
Management Certification.
Knowledge, Skills, and Abilities
• Ability to lead and work on a team to develop and implement a program or project. Prior
work with homeless or fragilely housed working families is a plus
• Experience in training other staff, volunteers, and the ability to train and coach adults
and youth.
• Demonstrated effectiveness in working in a multidisciplinary environment.
• Proven ability to communicate with youth/adults from a variety of economic and cultural
backgrounds.
• Detail-oriented, excellent oral and written communication skills.
• Demonstrated ability to work effectively and positively with others under deadline
pressures.
• Patient in listening to others, building rapport, and treating colleagues, clients,
volunteers, and partners with respect, justly, fairly, and with dignity.
• Ability to encourage and motivate others to positive action.
• Uses effective time management skills.
• Provides clear, purposeful, and sufficient family information.
• Able to self-assess performance and be responsible for their own professional
development.
• Commitment to TCP’s mission and desired outcomes.
• Proficient use of Office 365, Zoom, and other data management applications.
Willingness and ability to learn technology systems such as Google Drive/Docs, TCP
program management software applications, and electronic case file management
applications.
• Ability to make decisions independently and collaboratively.
• Able to resolve conflicts peacefully and effectively.
This position requires normal periods of sitting, standing, and occasionally lifting and/or
pushing objects up to 20 lbs. Work is performed inside an office building and out in the
community as needed. This position regularly requires some evening and weekend work.
Some travel is required.
