About the Position
At Wellthy, we dream of the day when taking care of the sick and the elderly becomes seamlessly human and tech powered. Wellthy is evolving the way we take care of each other. We are building a better healthcare experience for people with complex, chronic, and aging concerns.
In the Care Coordinator role, you will work directly with Wellthy families and individuals all over the US, to address their unique caretaking needs, helping them organize a care plan and assist with anything from finding the right provider, managing medical bills, making appointments, tracking medications, vetting facilities, insurance, medical bills, and more. You will report to a Care Manager and partner closely with Care Associates to complete daily tasks.
You will drive the following efforts
Help customers (Care Team) using your expertise, skills, and judgement to advise, research, coordinate, and “get done” any healthcare-related tasks
Support with improving and updating Wellthy guides and Community Resources
Occasionally represent Wellthy at events such as health fairs and open enrollments
Other non-client-specific work including, but not limited to: supporting other service team members, feedback and suggestions related to Wellthy’s product, service, marketing, and guides
Location
This is a remote position, so you can work from any location that is:
Private, with secure (not public) internet and phone access
Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
Training and Certification
In the first two weeks as a Care Coordinator, you will go through a training program that includes hands-on work. You will then have the chance to show us you are ready by passing the Wellthy Certification, demonstrating proficiency in:
Technical knowledge
Use of the Wellthy platform
Customer service
The Wellthy way of communicating
Departmental Requirements and Preferences
Bachelor’s degree required, healthcare-related and/or advanced degrees are a plus
2+ years work experience in healthcare / caregiving required, 6+ years preferred
We have grown in the West Coast recently and expect this to continue, thus, the ideal candidate will have availability to work part of your hours between 4pm and 7pm Pacific Time and beyond
Proficiency in more than one language is a plus
Proficiency with macOS systems, GSuite, Slack, and 1Password
Salary
The starting wage is $20 per hour of work (including training).
Benefits and Paid Time Off
You shall be eligible to participate in the benefits as a full-time team member.
Health, dental, and vision insurance plan options
Long-term Disability Insurance
Mac laptop computer for business purposes
You will be granted a right to purchase shares of the Company’s common stock
Generous maternity + paternity leave
401K and HSA and FSA
About Wellthy
Wellthy is a healthcare concierge service. We use dedicated care coordinators and our seamless technology platform to project manage healthcare for families with sick and aging loved ones. Wellthy takes the pain out of healthcare – scheduling appointments, finding the right specialists, researching treatment options, managing insurance, organizing records, communicating with family members and much more. For employers, Wellthy promises to reach, support, and improve productivity of caregiving employees.
