Description
We are currently seeking Integrated Health Consultants (DSS/DJJ) to serve members in Wake County.
This position will allow the successful candidate to work a schedule which will include both onsite as well as remote work 4 days of the week as approved by their supervisor.
The Integrated Health Consultant II (IHCII) provides a consultative, collaborative, and educational role for the Department of Social Services/Department of Juvenile Justice (DSS/DJJ) Team and works closely with these stakeholders. These consultants offer on-demand recommendations, complete assessments, provide education within their scope of licensure, identify resources, participate in team meetings, and escalate review of complex cases.
Responsibilities & Duties
Provide Care Team Support
Support members transitioning from institutional care settings to community-based care
Provide subject matter expertise, within scope, regarding member’s physical and/or behavioral health to support the development and delivery of a whole person approach to Care Management
Work collaboratively with other Alliance staff, DSS, DJJ, behavioral health providers, primary care physicians, specialty care providers and other community partners and stakeholders to support members in their home communities or in placement settings
Complete Assessments and Planning
Utilize person-centered planning, motivational interviewing, and assessments to gather information
Perform assessments and support for members that are medically fragile or have significant health conditions, have a mental health condition, substance use condition, or co-occurring intellectual or developmental disability.
In the Transition and Housing setting, staff will also assess and record member’s activities and progress.
Provide education and supports to members and/or legal guardians regarding self-care strategies, their rights and responsibilities, available treatment options, provider network availability and payor requirements that may impact service access or maintenance
Educate team members about impact of member’s health conditions on service engagement, clinical outcomes, and prognosis for change
Actively collaborate with member and care team members to ensure care plan accurately reflects the individual’s clinical needs and desired life goals
Update Assessments and plans of care as needed
Provide education about advanced directives, preferred natural support and physical health contacts whom the member identifies, and preferred crisis facilities
Provide medication reconciliation and education
Develop and update plans of care based off the needs identified in the assessments and complete the interventions identified as needed
Review member’s medical history and identify specific goals and types of activities that will be used to help member work to help work towards those specific goals.
Proactively works with the member’s multidisciplinary care team to identify gaps in services and intervenes to ensure that the member is receiving the appropriate level of care.
Complex Care Management OT staff may evaluate a member’s home or workplace and based on member’s needs, may identify needed improvements and/or special durable medical equipment and instruct member’s on how to use this equipment
Monitoring/Coordination
Appropriately escalate high risk/high visibility and/or complex barriers/needs members who may have difficulty transitioning out of the facility in a timely manner to supervisors. High risk can involve Health and Safety of a member, staff, or organizational risk
Review cases with clinical complexity with direct supervisor, peer clinical review cohort, and utilization management care managers and medical management leadership as needed
Obtain information releases that will improve care management activities on behalf of the member
Reports care quality concerns to Quality Management as needed
Coordinate and facilitate case staffing with DSS and/or DJJ, behavioral health and physical health providers to plan for and communicate care needs
Provide system navigation for DSS and/or DJJ to understand and work within the behavioral health and physical health care systems
Participate in Child/Adult Team meetings in collaboration with DSS, DJJ, CCNC, school systems, and other community stakeholders as appropriate
Documentation/ Administrative duties
Ensure all clinical documentation (e.g., goals, plans, progress notes, etc.) meet state, agency, and Medicaid requirements
Follow administrative procedures and effectively manages caseload
Provide support to team members in meeting the needs of DSS and DJJ population
Participate in Division and Unit Meetings, and individual supervision
Provide feedback to team and supervisor about member experiences, gaps, and strengths in services to meet the needs of DSS and DJJ population
Data Analysis
Review, validate and interpret risk stratification data and population health groups and recommend changes or adjustments to care management approach as needed
Utilize data to analyze needs of the members we serve, guide staff training development, identify resource needs and consistency of workflow implementation across disciplines
Minimum Requirements
Education & Experience
Master’s degree in Human Services or related field and at least two years of full-time, post graduate degree, MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience and active, valid NC clinical license.
Or
Bachelor’s degree in Nursing and two years of full-time, post Bachelor’s degree MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience and active, valid Registered Nursing license
Preferred-
Knowledge and experience collaborating with county departments of social services, department of juvenile justice, crisis response, and community-based treatment providers including training highly preferred.
Special Requirement
NC Clinical License (LCSW, LCMHC, LPA, LMFT, or RN)
Knowledge, Skills, & Abilities
A demonstrated Knowledge of the assessment and treatment of mental health, substance abuse, intellectual and developmental disabilities,
Knowledge of legal, waiver, accreditation standards and program practices/requirements.
Knowledge of the Alliance Health service benefit plans and network providers.
Person Centered Thinking/planning
The employee must be detail oriented,
Ability to independently organize multiple tasks, priorities, and to effectively manage an assigned caseload under pressure of deadlines.
Exceptional interpersonal skills, highly effective communication ability,
Ability to make prompt independent decisions based upon relevant facts and established processes.
Problem solving, negotiation and conflict resolution skills
Proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.) is required.
Salary Range
$56,132.63 to $96,630.87
