Director of Case Management

The US Department of Health and Human Services (HHS), Administration for Children and Families (ACF), and the Office of Refugee Resettlement (ORR) historically cares for Unaccompanied Children (UC) crossing into the United States. As required by the Flores Settlement Agreement, ORR must deliver safe, child-friendly care for these children. ORR needs a trusted partner to manage and provide a full spectrum of services.
The primary goal of ORR care is to place children in family settings that are safe and will remain safe for the child. Within the ORR network, case managers act as family reunification specialists. Case managers drive the reunification process, which requires developing quality relationships with UCs, potential sponsors, and family in home countries; uncovering and addressing gaps and inconsistencies in stories that might point to situations of trafficking or other insecure placements; and supporting sponsors through the sponsor-vetting process so that UCs are reunified as quickly as possible.
In support of this program, iParametrics will provide on-site case management services. Case managers navigate the barriers to reunification posed in each case, while developing quality relationships with the youth, sponsor, and family in the home country. These relationships are at the core of meeting the needs and best interests of UCs, and to the trauma-responsive care that many children require.
Responsibilities:
• This position provides case management services to unaccompanied minor children while determining the most suitable placement options for the child.
• Lead weekly individual and group counseling sessions for UC minor children in our care.
• Applying a person-centered approach, responsible for scheduling, leading and actively collaborating with the UC to conduct meetings and assessments to ensure the provision of services.
• Responsible for all care management duties and providing comprehensive care coordination.
• Ensure integration of all needed and preferred supports and services.
• Ensure timely submission of all documentation (Life Plan, Progress notes etc.) in accordance with regulated time frames.
• Case Managers should demonstrate the skills and ability to demonstrate diplomacy and discretion to effectively negotiate and resolve issues with minimal assistance.
• Case Managers will collaborate with the larger network of providers to ensure each client receives the full scope of wrap around care required to meet the individual needs identified.
Minimum Requirements:
• Bachelor’s degree from an accredited university in behavioral sciences, human services, or social services.
• Must have at least one year of experience working with child welfare standards, best practices, and compliance.
• Proficiency with health-related computer applications.
• Compassionate, with strong communication skills including verbal and written communication skills, along with strong interpersonal and organizational skills.
• Certifications or experience in conducting assessments of children who have or may have been victims of abuse, neglect, or trafficking is highly preferred.
• Fluent in English and Spanish is highly desirable.
iParametrics is an Equal Opportunity Employer. We are committed to a work environment that supports and respects all individuals without discrimination on the basis of race, color, religion, national origin, age, sex, pregnancy, marital status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.