Project Assistant Job Description
Full-time, regular, exempt | Raleigh, NC | Hybrid In-Person
The ideal candidate will be committed to getting results in a fast-paced environment, able to handle a heavy workload, and keep track of detailed information. This position is an opportunity to collaborate with a team that is engaging with housing and service providers, policymakers, and state and local leaders to build capacity, develop the workforce, strengthen partnerships, and create innovative programs to alleviate homelessness.
Primary Responsibilities
The Project Assistant reports to a Project Director and is responsible for the following:
Support the accomplishment of Data Center team and project goals
Co-Lead Data Center virtual Helpdesk
Coordinate the delivery of remote and on-site training
Support the provision of technical assistance on service delivery, program oversight, and system evaluation to a wide variety of stakeholders
Assist in creation and dissemination of educational materials in various formats
Support internal team project management
Be familiar with information and data about best practices, evidence-based interventions, and project and system performance to gain insight into project goals
Assist in the cultivation of relationships and coalition building with NCCEH partners
Workplan: Data Center Support
Provide coaching and technical assistance to a wide variety of stakeholders, particularly service providers and case managers
Triage help desk tickets and provide excellent customer service
Manage training and onboard new HMIS Users (about 10-20 per month)
Provide 1:1 support to HMIS Users to encourage best practices
Use curiosity and data sleuthing to investigate data or reporting issues
Participate in system reporting and monitoring activities
Support providers with implementation of Data Quality Plans
Identify, develop, plan, and support user data corrections and CoC submission for required federal reporting
Create and maintain internal procedures to ensure compliance with HMIS Lead responsibilities
Drive HMIS system maintenance and updates
Support increasing data literacy in the homeless services system and provider communities across the state, particularly with a lens for equitable and accessible services
Essential Skills
Commitment to social, racial, and economic justice and NCCEH’s mission
Commitment to high professional ethical standards
Excel in relationship building, be results-oriented, and have strong project management skills
Customer focus and adaptability to different personality types and technical skills
Strong written, phone and presentation communication skills along with active listening
Drive to meet high expectations and a history of getting things done despite obstacles
Demonstrated leadership and vision-setting skills in managing major projects or initiatives
Strong communication skills for technical support including speaking, writing, editing, and presentation layout
Excellent active listening, assessment, and problem-solving skills and a team orientation
Ability to learn technical systems, including relatively old relational database (HMIS)
Strong organizational skills with demonstrated critical, analytical, and lateral thinking
Ability to simultaneously manage several projects and produce key deliverables within tight timeframes
Essential Knowledge
Experience working in or with a direct service organization or local government agency responsible for administering a social service program is helpful
Demonstrated system thinking ability or skill to perform problem-solving in a complex system
Demonstrated facilitation skills to create consensus with an orientation toward action
Knowledge and practical understanding of the homelessness field or related fields
Demonstrated knowledge of Microsoft Windows and Office (especially Excel), Google Suite, and Project Management software (such as Smartsheet)
Hiring Range: $45,000 – $55,000 (depending on experience)
Employee Benefits: NCCEH provides a comprehensive suite of benefits to all full-time staff, including medical, dental, vision, and life insurance coverage; generous general leave, organizational holidays, and child and community involvement hours; and an annual retirement account contribution, equal to 6 percent of salary earned.
Other hiring protocols:
· NCCEH requires proof of COVID-19 vaccination for all NCCEH staff.
· NCCEH follows a hybrid in-person work policy (6 days/ month) for Triangle area positions.
· The position may include occasional travel within the HMIS implementation’s 81-county geographic area.
· This position involves sedentary work that primarily entails sitting/standing.
· Posting will remain active until filled. NCCEH will guarantee review of materials for all applicants who submit materials on or before April 14, 2023.
NCCEH is a registered 501(c)(3) nonprofit organization. NCCEH is committed to building a staff that reflects the community served by the organization’s mission and strategic priorities. We invite applications from diverse candidates including candidates with lived experience and will not discriminate on the basis of race, color, religion, creed, sex, gender identity and presentation, sexual orientation, national origin, age, disability, marital status, familial status, veteran status, or other status protected by applicable law.
DEI Statement:
NCCEH believes valuing human dignity and promoting justice requires that we hold ourselves to a higher standard. The diversity of our state and the people we serve is the fuel that drives our growth. We will reflect this diversity by going beyond representation, to redistribute power to staff and people with lived expertise, making them equal partners in our efforts to end homelessness. NCCEH commits to motivating our partner agencies to embrace diversity, equity, inclusion, and belonging to our work. We seek to learn, grow, and succeed together to embody an environment of respect and curiosity.
