ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.
Catholic Charities of the Archdiocese of Washington values the safety of our employees, our clients, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are up to date with your COVID vaccinations, including the booster dose or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with Catholic Charities of the Archdiocese of Washington.
JOB SUMMARY: The Case Manager provides direct case management services including identifying and coordinating community resources for clients in Agency programs offered at the Southeast Family Center. The position provides a variety of individual and/or group supportive services that address both short- and long-term client needs to maximize the ability of clients to prepare for, obtain, and retain housing, employment and other services that will help make them self-sufficient. The Case Manager closely collaborates with other Family Center staff, Agency programs, community and government agencies and stakeholders to ensure the clients’ success in reaching their goals.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Provide direct services to low income families including intakes, referrals, advocacy, crisis resolution and family support.
Review, interview, assess and process applicants for the Department of Human Services (DHS) – Emergency Rental Assistance Program (ERAP).
Conduct assessments of client needs and provide individual support, coordination, and linkages to community resources in the areas of housing assistance, money management, income benefits, employment, substance abuse, legal, medical, educational, vocational, mental health and other social services.
Provide follow-up with clients.
Maintain complete and accurate case records and client files in virtual format and in the DHS database.
Ensure case records are in compliance with agency and contract guidelines, as well as best practices.
Case records to include, but are not limited to, assessments, case notes, case plans, service updates, referrals, closing summaries, and linkages to other social service resources and support.
Work in collaboration with others to strengthen the program and the provision of services to provide the necessary assistance clients need to achieve self-sufficiency.
Consult with team members, agency departments and community programs to ensure appropriate levels of services and support.
Participate in the development, coordination and implementation of strategic goals related to the program’s mission, operations and client care.
Participate in conferences, workshops, trainings, special projects, staff meetings, and other professional development opportunities as assigned.
Perform other job-related duties as assigned.
EDUCATION and EXPERIENCE:
Bachelor’s degree in mental health, counseling, social work, human services or related field.
Licensure required in social work and counseling in respective jurisdiction.
One (1) year experience working as a case manager in the social services field.
SKILLS and COMPETENCIES:
Ability to develop and maintain accurate client records, which include the client database.
Organizational and time-management skills, including the ability to prioritize tasks.
