Responsibilities and Duties
The case manager is an integral member of our organization. The successful applicant will be
responsible for receiving and managing financial assistance cases, providing advocacy,
information and solutions for individuals and families, coordinating services and resources with
volunteers and agency administration, connecting clients to community resources, and
facilitating the development of support networks and sustainability plans. Duties include:
● Establishing effective and professional working relationships with clients, staff,
volunteers, stakeholders, landlords, community partners, and service providers.
● Serving as a liaison between clients and social, financial, housing and utility providers,
and other essential services.
● Maintaining confidential, accurate, and detailed notes in case files and client databases.
● Interviewing clients to assess their needs.
● Determining which services and types of assistance are needed.
● Developing a plan of action to improve the client’s well-being.
● Planning regular follow-ups to assess progress and additional needs when appropriate.
● Reviewing and modifying plans as circumstances change for the individual.
● Supervising and onboarding new volunteers and staff.
● Planning and coordinating the involvement of volunteers.
● Assisting the Executive Director and volunteer team with program design including
creating policies and procedures for Resource Supports and other new and evolving
● Maintaining a comprehensive resource list through continuous research based on current
program participant needs
● Staying informed about evolving best practices in sustainability services and bringing
information back to our team of volunteers and staff
● Handling special projects and administrative tasks.
● Participating in regular staff training, staff meetings and supervisory sessions to discuss
cases and assignments.
● Coordinating other program initiatives as assigned.
● Other duties as assigned.
The case manager is expected to have a broad range of human services, communication, and
technology skills. Must have proficient documentation skills, be able to work well with diverse
and challenging populations, maintain appropriate professional boundaries and to remain calm
during crisis situations.
● Knowledge of social work values, principles, and techniques
● Knowledge of social services guidelines and resources for housing, utilities,
transportation, and medicine
● Experience working with vulnerable and at-risk populations, providing crisis response
services, and working from a coaching/client-valued perspective
● Highly efficient in Google Workspace, Microsoft Office Suite, especially Excel and
PowerPoint. Must be able to create technical charts and reports
● Ability to lead and coordinate volunteers
● Active listening skills
● Social context to understand the challenges and opportunities clients face
● Written and verbal communication to interface with diverse populations and agency
● Critical thinking, problem solving, and decision-making skills
● Strong organization skills and the ability to multi-task
●Proficiency in Spanish preferred
●Experience in a nonprofit or community-based organization
●Education and Training
●Requires a bachelor’s degree from an accredited college or university in social work or a related
field such as sociology, psychology, Human Services or Human Development. Education and
training should illustrate learning of the basics of social work, including social research and
●Competitive compensation depends on qualifications, experience, and education. Flexible work
●Email a letter of interest, resume and three references to email@example.com. Include
salary expectations and availability to start. Screening will commence August 20, 2021. Open
Founded in 1983, Western Wake Crisis Ministry has provided a myriad of services including food,
clothing, home repairs, utility, prescription, and rental assistance. With the growing support of churches,
community members, businesses, and civic groups, we have grown to be an important outreach that
serves over 200 families in our community each month. Our vision is a brighter future for all by
cultivating a healthy, hunger-free, and housing-stable community. Our mission is partnering with those in
crisis, helping them gain stability through basic support for food, financial/housing assistance, education,
and opportunity. https://wwcm.org