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Behavioral Health Intervention Case Manager

This job listing has already closed.
Location: Wake
Position Type: Part-time
Closing Date: August 27, 2021


CASA is seeking a candidate to join our Behavioral Health Intervention Team (BHIT). The purpose of this position is to provide case management support based on the knowledge, skills and experience in social work, or any relative mental health field. This position will support the advancement of CASA’s mission to provide access to stable, affordable housing for people who are homeless or at risk by developing and managing rental communities and to problem-solve contemporary issues in mental health and homelessness. The selected candidate will balance time and expertise between direct service and program development/administrative. Work collaboratively in further developing initiatives to provide a level of wrap around services to residents. BHIT is a cross-functional team of internal staff committed to improving resident outcomes through referral, assessment, coordination, and referrals to community partners, and predictable follow up.

This is a part – time position with required travel within NC: Raleigh, Durham, and Carborro metro areas


Assess & Evaluate (25%)

– Collaboratively advance initiative from current state to next iteration; begin codifying best practices for those in financial, health, or other crises
– Collect, compile, and evaluate data to include interviews of residents and staff and use data to inform continuous improvement to include automation, technology solutions
– Focus and debrief in area of expertise and wrap around services in context of retaining safe, affordable housing (e.g., paying rent, following lease agreement, recertifying annually, obtaining payee, etc.)
– Evaluate BHIT effectiveness (e.g., arrears rent collected, eviction diversion, resident & staff satisfaction) and make recommendations and plans for continuous improvement
– Work closely with housing specialists to support them with strategies and best practices for self-care, resident supports
– Network with other housing services providers
– Identify and support needs of a specific residential community (e.g., Denson or Club Nova) for 1:1 assessment, resourcing, coordination, referrals, and follow up case management services

Engagement in Research and Results (25%)

– Identify attributes that would spark a referral from leasing team to BHIT and practice for
– Create professional development database to supplement current training related to mental health, homelessness, and affordable housing outcomes
– Create transition plans for current residents engaged in BHIT
– Develop training techniques for resource library (e.g., Trauma Informed Care to Healing Centered Engagement)
– Develop survey surrounding outcomes from resident engagement
– Present deliverables with visual representation

Data Analysis & Process Improvement (25%)

– Develop streamlined tracking form to collect and analyze data and excavate themes or trends that may impact policy, practices, funding opportunities
– Develop a position description complete with KSA’s, KPIs, and scope of work for a Resident Services Navigator position informed by – BHIT qualitative and quantitative data
– Present deliverables with visual representation

Learning and Development (25%)

– Survey, resident and customer interviews, data collection, assessment, evaluation
– Collect and/or work with resident to obtain services, paperwork
– Work alongside 20% of residents with challenges/issues putting housing at risk
– Provide case management infrastructure, best practices, supporting documentation
– Create learning materials for staff regarding various case management best practices
– Offer recommendations to task supervisor


– Bachelor’s degree required in social work, psychology or related degree
– Ability to work independently in a dynamic environment with minimal oversight
– Experience working with vulnerable groups including homeless, veterans, and other populations
– Desire to problem-solve, think in systems and application
– Self-advocate in fast paced environment
– Strong attention to detail and accuracy
– Own the scope of work, ask for help and clarification when needed
– Utilize best practices in decision-making
– Practice flexibility and patience as work is always in process, not completed
– Ability to collaborate and create innovative ideas
– Practice respectful persistence; maintain professional boundaries
– Fulfill obligations, deliverables, presentation materials
– Adhere to CASA core values in all interactions and communications to accomplish achievable goals
– Use personal computer to access systems
– Perform all duties in a way that aligns with the NASW Work Code of Ethics


CASA is an equal opportunity employer and values diversity within our mission and vision. At CASA, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other protected status designated by federal, state, or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference check and background investigation.