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Families Moving Forward Residential and Support Services Team



1. Position Title: Family Services Coordinator

2. Immediate Supervisor Title:  Director of Residential and Support Services

3. Primary Areas of Service:

The Family Services Coordinator oversees the provision of services and support to families served by Families Moving Forward (FMF).  Duties include helping families who are experiencing homelessness to achieve their personal goals, graduating families into permanent housing, helping families become more self-sufficient, and helping families strengthen community connections. These outcomes are accomplished through Family Services Coordinator (FSC) engagement in the following: Identifying and focusing on the strengths of each family, developing goals centered around the family’s stated and assessed needs, assisting the family in recognizing all possible supports both formal and informal, helping to enhance parent-child relationships within the family, linking the family with needed resources, encouraging family involvement in programming offered at and by Families Moving Forward, and seeking to empower the family to advocate for itself.  Family Service Coordinators will also collaborate with community partners and other professionals to create supports for the family and to affect changes at a systems level by being mindful of issues that affect the families served by Families Moving Forward and advocating on their behalf. The areas of service breakdown include:

*       Screening and assessment

*       Brief crisis counseling

*       Modeling, teaching

*       Case management of 10-15 families

*       Substance abuse and recovery services coordination

*       Health and well-being services coordination

*       Legal and housing assistance services coordination

*       Resources development for guest assistance

*       Volunteer engagement

*       HMIS compliance

*       Documentation

*       Perform other duties as assigned

4. Specific Duties:

Family Services Coordinator

Identify, screen, assess & enroll families for housing and services in Families Moving Forward’s programs

    Provides service to guests utilizing generalist case management; performs screenings, assessments, referrals, follow-ups, enrollments; provides information, promotes guest self-awareness, growth and agency.

    Assists guests with completing (job, housing, benefit) applications, resumes, lease agreements and assists with obtaining supportive documents such as identification, social security cards, etc. as required by employers, schools and leasing agents/property managers; negotiates community-based support and services. Establishes and maintains collaborative working relationship with homeless shelters and community resources and referral partners; develops housing resources and referrals; works with other FMF team members to facilitate events as needed;

    Maintains contact with families on caseload to develop goal and housing plans, maintains case record files; prepares statistical reports; makes home visits in connection with casework assignments, has monthly contact with landlords when applicable; participates in in-service training and staff development activities; maintains up to date information regarding guest occupancy, shelter exits, and vacancies;  prepares and submits reports to supervisor in a timely manner; enters participant information into the HMIS database in a timely matter including regular updates and measurements; completes and submits other documentation as needed.

    Participates in and/or conducts file reviews as assigned by supervisor. 

    Attends appropriate coalition and other community resource meetings; attends training and workshops as available; develops promotional strategies to inform the community about the program including community presentations, print materials, and related activities.

    Must be able to work a flexible schedule; performs other assigned duties in a timely and efficient matter.

    The FSC will work to foster an environment of support, productivity and camaraderie, not just among the immediate team, but throughout the entire organization.

Assist families on primary caseload in the creation, revision, and monitoring of goal plans

-        Review the services coordination strategy, visioning process of guest goal-setting, programming, and program expectations with families

-        Maintain appropriate documentation to track  guests’ program participation, stability and achievement 

-        Ensure that guests sign all appropriate paperwork

-        Provide leadership in the goal setting and services delivery  processes; assist guests in the creation and articulation of their goal plans

-        Facilitate the translation of vision statements into support plans that reflect the family-focused strengths-based model; include budgeting and money management

-        Work with families to continually identify needs, set goals, identify barriers, problem solve, and access needed resources

-        Conduct at least weekly services coordination meetings to evaluate and revise agreed upon goal plans

-        Maintain up-to-date files for those on primary caseload and complete documentation in all guest files as needed, including documentation of all meetings, referrals, contacts, and supportive services delivered

-        Present information in daily check-ins and weekly services review meetings with Residential and Support Services team members

-        May be responsible for the provision of follow-up supportive services to recent program graduates for 12-24 months including, but not limited to home visits, office visits, and check-in phone calls, emails and text messages

Provide role modeling and support for guests and volunteers                 

-        Build respectful relationships with all program guests and volunteers at Families Moving Forward

-        Teach, model, and directly intervene to ensure the health, safety & education of all guests, including direct intervention in emergencies and as “teachable moments” present themselves

-        Work with other residential and support services team members and the DoRSS/DoPP to assess and address issues of household & family management that might involve shopping, cleaning house with an infant, serving regular nutritious meals, establishing bed times for children, reading to kids, etc.

-        Mediate conflicts  

-        Involve guests in problem solving & decision making

-        Model and guide developmentally appropriate interactions between parents and children

-        Discuss housing guidelines violations and inappropriate behaviors with guests

-        Communicate with other residential and support services team members about serious and/or recurring housing and/or programming guidelines violations, resident health issues (physical, behavioral, and mental), and other significant observations & assessments

-        Assist Programs & Partnerships Staff in the facilitation of evening programming

-        Participate in training and in-services for volunteers and/or staff

Use relationship-building, assessment, inspiration, & direction in individual and group work with guests

-        Articulate and reinforce the primary functions of Families Moving Forward’s case management support and programming

-        Work with guests and residential and support services team members to identify families in need of support for behavioral health & substance abuse treatment; implement service protocol designed to address identified concerns

-        Secure resources for and coordinate details of FMF and local community events and activities related to healthy behavior

Facilitate partnership in accessing health care, legal assistance, adult education, job training and housing  

-        Engage in partnership with local agencies and organizations providing physical & mental health and dental care (AH, LCHC, Health Dept.)

-        Engage in partnership with local agencies and organizations providing legal assistance (Legal Aid)

-        Engage in partnership with local housing assistance providers, including DHA, Habitat for Humanity, the Durham Community Land Trustees

-        Engage in partnership to build and maintain relationship with community resources providing financial assistance, adult education, job training, basic needs; such as DTCC, Vocational Rehabilitation, food pantries, Dress for Success, Salvation Army, NCWorks, NextGen

-        Advocate for FMF guests to secure needed resources and referrals

-        Provide guidance and encouragement to FMF guests

-        Assess guests for educational and training strengths, goals and needs; make appropriate referrals and provide necessary case management support

Plan and implement service strategies designed to address the needs of individuals, families, and the FMF community as it relates to behavioral health treatment

-        Work with residents and residential and support services team members to identify families in need of support for mental wellness, including substance abuse and recovery; implement service protocol designed to address problem areas

-        Secure resources for and coordinate details of FMF community events and larger community activities related to healthy behaviors

-        Provide staff leadership with community agencies whose focus is mental health and/or the prevention and treatment of addiction

Meet all organizational and governmental reporting & documentation requirements

-        Complete documentation in the staff communication log

-        Complete all necessary family program file forms

-        Provide timely documentation of all significant interactions with guests (case notes)

-        Submit bi-monthly time & services log that reflect services delivered & schedule followed

-        Maintain accurate and up-to-date files

-        Maintain a working understanding of emergency housing, shelter services, supportive housing, and supportive services as defined by HUD

-        Maintain a working understanding of the local CoC

-        Submit monthly reports to Director of Residential  and Support Services

-        Assist in preparation of applications and reports to funding agencies as needed

Perform other duties as assigned

-        Attend & participate in staff meetings and periodic staff development days.

-        Greet and welcome volunteers; introduce them to the agency and our guests; current and alumni

-        Direct community members to appropriate meeting places, welcome and register volunteers and visitors

-        Accompany FMF residents on outings; provide staff coverage

-        Be available for supervision of and wrap-up with volunteers as needed

-        Performs other duties as assigned by immediate supervisor, the Executive Director, or someone designated as acting in their behalf.

6.              Work Guidelines

*       Families Moving Forward’s programs are designed to employ a strengths-based approach which focuses on building relationships and a sense of community with the families for whom we provide housing, follow-up/after care and supportive services. The Family Services Coordinator is a member of the Residential and Support Services team and is expected to participate in team-building activities, as well as to employ a strengths-based philosophical approach in the provision of services. Families Moving Forward identifies its broad services areas to be relationship-building, assessment, inspiration, and direction.

*       The employee receives guidance and instruction through periodic, scheduled conferences with immediate supervisor as well as impromptu supervision when needed. In the absence of the immediate supervisor, this employee will receive immediate guidance from the Executive Director or someone designated as acting in their behalf. In addition, this employee receives guidance and instruction through written procedures found in the Personnel Policies.

7.              Equipment Used

*       This employee will be expected to be able drive an automobile, including the organization’s van.

*       The employee will maintain a valid NC Driver's License.

*       The employee will be expected to use normal office equipment, computer hardware and software, and other household appliances.

8.              Hazardous Conditions

*       This employee may be exposed to individuals with contagious diseases.

*       This employee may encounter situations involving physically aggressive behaviors.

9.              Schedule

*       This position is expected to work forty hours each week.  Regular hours will include evenings to accommodate guest and programming schedules: Mon & Thurs 1 – 9 PM, Tues & Wed 9 – 5 PM, rotating/flexible Friday schedule to include one 10:30 – 6:30 PM shift monthly; some additional flexibility available. Attendance is expected at Monday team meetings which are twice monthly from 6-7:30 PM. Must be available for periodic weekend work.  

10.            Salary Range

*       $40,000 - $47,000 per year depending on education and prior work experience.

11.            Benefits

*       An employee/employer health plan

*       An employee optional retirement plan

*       Paid time off accrued biweekly

Educational Requirements

MSW preferred.  All program direct service workers are required to possess a minimum of a Bachelor Degree in a human services field or the equivalent in education and life experiences.  This determination is made at the discretion of FMF management during the hiring process.  

Bilingual preferred: English/Spanish - proficiency (speaking, reading and writing)

Professional Requirements

Knowledge of the principles of social work, interviewing techniques, social services casework objectives, case documentation, community resources, social problems which require the use of community resources, basic principles of individual and group behavior, family systems, and current issues affecting those experiencing homelessness. 

Preferred knowledge: The principles and techniques of supervision, facilitation and training; Experience working with individuals who are experiencing homelessness and have behavioral health issues. Knowledge of best practices relating to trauma informed care.        

To Apply: Please submit a full cover letter and a resume to or by mail to Attn: FSC Search, 300 N. Queen St., Durham, NC 27701. Review of applications will begin immediately with a desired September start date. NO CALLS PLEASE. EOE.