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Case Manager – Urban Ministries of Wake County


Social work job opening at Urban Ministries of Wake County. Interested parties should email a cover letter and resume to

Lisa Williams
Director of Crisis Programs
Urban Ministries of Wake County


Position Title: Case Manager

Department: Helen Wright Center for Women

FLSA Status: Full-time/Exempt

Salary Range: $35,000 - $40,000 per year

Work Schedule: 40 hours per week, 1PM to 9PM

Reports to: Director of Crisis Programs


POSITION SUMMARY:  The Helen Wright Center for Women provides emergency shelter to homeless women. The primary intent of the emergency shelter is to provide both safe shelter and the opportunity to receive supportive services that will help clients increase and maintain housing stability and self-sufficiency. 



  • Direct Client Contact/Case Management (60%)
  • Provide effective case management to assigned clients, including the following functions:
  • Assess the client’s status and needs
  • Plan (by developing a case management plan) in order to maximize responses, quality and cost-effective outcomes
  • Facilitate communication and coordination between care/service/support providers
  • Educate the client about service options, available resources, and case management
  • Empower the client to problem solve in order to achieve outcomes
  • Promote client self-advocacy and self-determination
  • Advocate for client needs in order to achieve positive outcomes
  • Provide case management in other non-office locations as appropriate
  • Accountable to achieving the program’s desired outcomes with the program team
  • Fulfill the specific program requirements (e.g., weekly case management sessions, workshops, etc.)
  • Serve as a consistent, positive and appropriate role model to the women that we serve

 Service Documentation and Evaluation (30%)

  • Maintain thorough, accurate records of case management activities with every program participant
  • Maintain HMIS database by entering client data
  • Compile program outcome data for required reports.
  • Communicate regularly with other staff via email, incident reports and briefings
  • Effectively utilize case conferencing and supervision to support case management work

General (10%)

  • Assist with office-related tasks as needed
  • Attend all job-related meetings, including program staff meetings and agency-wide meetings
  • Participate in opportunities for learning and skill maintenance/development, including internal and
  • external training and workshops

Job duties and responsibilities include any other duties / responsibilities / tasks assigned by the Director.


  • Bachelor’s degree in Human Services field or equivalent years of experience
  • Prior Case Management experience – minimum two (2) years is required
  • Ability to quickly build trust and rapport in interpersonal relationships
  • Strong written and oral communication skills
  • Exceptional communication (verbal, listening) skills in addition to critical thinking and problem solving skills
  • Strong facilitation and mediation skills
  • Ability to develop and maintain relationships with community partners and outside agencies
  • Ability to manage multiple projects concurrently and be flexible with priorities
  • Demonstrated ability to develop and maintain priorities and meet established deadlines
  • Exceptional organizational skills
  • High level of flexibility and ability to prioritize appropriately
  • Ability to work with people of diverse socio-economic and cultural backgrounds
  • Understanding of and sensitivity to the needs of the homeless
  • Understanding of and strong adherence to social work ethics               
  • Ability to work in a team environment with minimal supervision
  • Mid-level computer proficiency (Microsoft Word, Outlook)

Majority of work efforts will be carried out in a shelter environment; will be expected to operate office equipment (computer, copier, phone, etc.), may need to occasionally carry up to 10 lbs., sit, stand, walk, bend / stoop as needed to complete duties and responsibilities.