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Haven House Services - multiple positions

Categories:

SO/TLP Operations Coordinator

Department:           Crisis and Homeless Services

Reports To:             Director of Crisis and Homeless Services

FLSA Status:            Exempt

Last Reviewed:       12/31/18

SUMMARY

Coordinates and manages street outreach and housing assistance efforts for agency’s Crisis and Homeless Services (CHS) department.  Collaborates with partner agencies and community resources as an advocate for homeless/street-dependent youth. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provides direct supervision  to all  Street Outreach Program (SOP) and Transitional Living Program (TLP) staff, as well as oversight of all program activities
  •  Manages program referrals and is responsible for the completion of the intake and  admission process for SOP and/or TLP
  • Assigns cases to staff, ensuring a timely and responsive work flow in SOP and TLP through ongoing case oversight
  • Oversees, in conjunction with the Director, the implementation of all program activities in accordance with program policies and procedures and in adherence to the identified best practice models including oversight of the Coordinated Entry process for Wake County youth
  • Provides counseling services to SOP and TLP youth up to 5 hours per week
  • Builds, strengthens and sustains collaborations with community partners that will support all outreach efforts
  • Tracks staff training requirements and supports staff in completing all trainings in a timely manner
  • Provides support to the Director in the completion of reports and data tracking; is fully  responsible for  HMIS (and any other applicable database) data entry
  • Participates in community collaboratives addressing youth homelessness issues
  • Develops and oversees the  on call rotation schedule for after-hours calls for SOP and TLP, with the support of the Director
  • Coordinates all tasks related to maintaining inventory of survival kits, snack bags and other basic needs items, to include collaborating with the Volunteer Coordinator to maintain adequate supplies used in outreach activities
  • Promotes Haven House Services to youth and the community through speaking engagements and participation in outreach events
  • Works with the Director in the recruitment and hiring of program staff, including orientation, onboarding and ongoing staff training and development
  • Demonstrates positive leadership competencies including building and maintaining employee relationships, fair and consistent treatment among all staff, manage effective teams and work groups, create an atmosphere of teamwork and collaboration, and provide a culture of support and accessibility for staff
  • Participates in agency outreach and fundraising events.
  • Demonstrates a willingness to assist in other agency programs as needed.
  • Acts as a custodian and demonstrates responsible and ethical use of agency property and facilities.
  • Other duties as assigned
  • Displays sensitivity to the service population’s cultural and socioeconomic characteristics.
  • Strives to embody the agency’s Code of Ethics while working towards the agency’s Mission.
  • Learns and demonstrates Agency-wide Competencies including the areas of consumer and community relationships, continuous individual and agency-wide improvement, vision and purpose, respect and teamwork and positive leadership.
  • Learns, develops, and models Positive Youth Development core competencies resulting in capacity to contribute to the mission of Haven House Services and be a resource to our youth and families, other partner organizations, and our community

SUPERVISORY RESPONSIBILITIES: Supervises Street Outreach and Transitional Living Program staff and interns

EDUCATION and/or EXPERIENCE:

Master’s degree in a clinical field with two years of related experience with runaway and homeless youth required.  Provisional license or eligible for provisional license required.  Supervisory experience is strongly preferred. Experience with HUD funding and housing programs knowledge strongly preferred.

Physical Demands/Working Conditions:

  • Exposure to outside weather conditions
  • Potential exposure to bloodborne and/or airborne pathogens
  • Occasional evening and weekend hours required

Other Requirements:

  • Valid North Carolina Driver’s License and satisfactory driving record
  • Current/valid proof of car insurance
  • Personal vehicle for transporting clients
  • Acceptable background report
  • Negative drug screen results

Residential Counselor

Department:           Crisis and Homeless Services

Reports To:             Clinical Coordinator

FLSA Status:            Non-Exempt

Last Reviewed:       9/12/16

SUMMARY: Facilitates a safe and therapeutic environment in a 24 hour crisis shelter by providing services directly to clients, their families and involved community agencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Communicates to supervisors concerns including, but not limited to, paperwork, staff and training needs.
  • Conduct initial client screening, admission and discharge.
  • Develop initial client service plan.
  • Administer medication in accordance to agency policies.
  • Respond to crisis calls.
  • Conduct house meetings and group learning activities.
  • Provide recreational opportunities.
  • Supervise client chores around facility.
  • Maintain facility in an orderly, clean fashion and in a good state of repair.
  • Maintain required client and program records.
  • Prepare well balanced meals/snacks based on scheduled menu and/or supervise youth in preparing.
  • Transport youth in agency or personal vehicles to school and appointments in the community.
  • Maintain cooperative contacts and relationships with law enforcement, juvenile justice, human service agencies and schools.
  • Develop and maintain an active and supportive relationship with clients and their families.
  • Facilitate referrals prescribed by the treatment team to other agencies for clients in care and as a part of aftercare.
  • Expend agency funds as directed by the Program Director and maintain all required documentation.
  • Acts as a custodian and demonstrates responsible and ethical use of agency property and facilities.
  • Completes all required trainings.
  • Participates in agency outreach and fundraising events.
  • Demonstrates a willingness to assist in other agency programs as needed.
  • Displays sensitivity to the service population’s cultural and socioeconomic characteristics.
  • Strives to embody the agency’s Code of Ethics while working towards the agency’s Mission.
  • Learns and demonstrates Agency-wide Competencies including the areas of consumer and community relationships, continuous individual and agency-wide improvement, vision and purpose, respect and teamwork and positive leadership.
  • Learns, develops, and models Positive Youth Development core competencies resulting in capacity to contribute to the mission of Haven House Services and be a resource to our youth and families, other partner organizations, and our community
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

EDUCATION and/or EXPERIENCE: Bachelor's degree (B. A.) from four-year college or university and one to two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands/Working Conditions:

  • Occasional evening and weekend hours required
  • Flexibility and willingness to work holidays
  • Willingness to work in inclement weather
  • Must utilize personal vehicle for transporting clients when necessary
  • Potential exposure to bloodborne and/or airborne pathogens

Other Requirements:

  • Valid North Carolina Driver’s License and satisfactory driving record
  • Current/valid proof of car insurance
  • Personal vehicle for transporting clients
  • Post-offer employment physical and TB required as per licensing standards
  • Acceptable background report
  • Negative drug screen results

Outreach Specialist

Department:          Crisis and Homeless Services

Reports To:            Outreach Coordinator

FLSA Status:         Non-Exempt

Last Reviewed:      10/3/17

SUMMARY

Advocate for and support youth who are homeless and/or street dependent and provide appropriate guidance and unconditional support to help them sustain a more stable lifestyle.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Planning and performing street outreach activities to engage street dependent youth and provide them with gateway services.  Planning and performing community events and public awareness activities to educate the community about the needs of street dependent youth and how to connect them to the Street Outreach program.
  • Responds to crisis calls and monitors and assists youth participants in the program. .
  • Provides case management services to youth participants, to include connecting youth to appropriate services, referrals, resources and benefits that will promote independent living.
  • Builds trusting relationships to assist youth in leaving the streets.
  • Plans, teaches and facilitates life skills classes, including curriculum development as needed.
  • Administers assessments to youth participants and partners with them in establishing goals.
  • Assists with maintaining and updating data tracking in client files and required grants/reports in a timely and accurate manner (i.e. HMIS, Kaleidacare, and City of Raleigh).
  • Develops and maintains working relationships with community agencies to ensure engagement of target populations.
  • Participates in community groups that work with homeless populations in order to network and disseminate program information.
  • Assists in identifying potential youth to serve in the Transitional Living Program
  • Acts as a custodian and demonstrates responsible and ethical use of agency property and facilities.
  • Other duties as assigned
  • Completes all required trainings.
  • Participates in agency outreach and fundraising events.
  • Demonstrates a willingness to assist in other agency programs as needed.
  • Displays sensitivity to the service population’s cultural and socioeconomic characteristics.
  • Strives to embody the agency’s Code of Ethics while working towards the agency’s Mission.
  • Learns and demonstrates Agency-wide Competencies including the areas of consumer and community relationships, continuous individual and agency-wide improvement, vision and purpose, respect and teamwork and positive leadership.
  • Learns, develops, and models Positive Youth Development core competencies resulting in capacity to contribute to the mission of Haven House Services and be a resource to our youth and families, other partner organizations, and our community

SUPERVISORY RESPONSIBILITIES: None

EDUCATION and/or EXPERIENCE:

Bachelor's degree in a human service field from an accredited institution. Two years of related experience and/or training with at-risk youth and/or the runaway and  homeless youth population.  Knowledge of local community resources, experience with client documentation and file management.

Physical Demands/Working Conditions:

  • Exposure to outside weather conditions
  • Potential exposure to bloodborne and/or airborne pathogens
  • Occasional evening and weekend hours required

Other Requirements:

  • Valid North Carolina Driver’s License and satisfactory driving record
  • Current and valid proof of car insurance
  • Acceptable background report
  • Negative drug screen

CAP Case Manager

Department:           Community Alternatives Program

Reports To:             Program Coordinator

FLSA Status:            Non-Exempt

Last Reviewed:        9/16/16

SUMMARY

Case managers are responsible for developing and implementing service plans in coordination with juvenile court, and linking families to community resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides case management to arrange, link and/or integrate multiple services across all levels of client and family needs.
  • Attend court sessions as needed, to report/document case outcomes that affect the client.
  • Confers with juvenile court, schools, youth’s family, and other service providers on each participant’s progress.
  • Acts as an advocate for clients and families.
  • Develops and implements service plans in coordination with juvenile court.
  • Keeps accurate client records which are updated in a timely manner.
  • Provides crisis response to youth in the program.
  • Maintains direct contact and provides surveillance and monitoring of court involved youth in accordance with juvenile court requirements.
  • Serves as positive role model for youth and family.
  • Participates in agency trainings.
  • Aids youth and family in the use of appropriate problem-solving skills.
  • Participates in agency outreach and fundraising events.
  • Demonstrates a willingness to assist in other agency programs as needed.
  • Acts as a custodian and demonstrates responsible and ethical use of agency property and facilities.
  • Displays sensitivity to the service population’s cultural and socioeconomic characteristics.
  • Strives to embody the agency’s Code of Ethics while working towards the agency’s Mission.
  • Learns and demonstrates Agency-wide Competencies including the areas of consumer and community relationships, continuous individual and agency-wide improvement, vision and purpose, respect and teamwork and positive leadership.
  • Learns, develops, and models Positive Youth Development core competencies resulting in capacity to contribute to the mission of Haven House Services and be a resource to our youth and families, other partner organizations, and our community
  • Other duties as assigned.

QUALIFICATIONS

Education: Bachelor's degree in a human service field from an accredited institution

Experience: Two years of related experience and/or training with juvenile court involved youth.  Knowledge of the NC Juvenile Court System, local community resources, and experience with client documentation and file management.

Physical Demands/Working Conditions:

  • Exposure to outside weather conditions
  • Must conduct client home visits
  • Must utilize personal vehicle for transporting clients
  • Potential exposure to bloodborne and/or airborne pathogens
  • Required participation in the 24 hour on-call rotation
  • Evening and weekend hours required

Other Requirements:

  • Valid North Carolina Driver’s License and satisfactory driving record
  • Acceptable background report
  • Negative drug screen
  • Proof of current and valid car insurance