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Long-Term Care Ombudsman

This job listing has already closed.
Location: Durham
Position Type: Full-time
Closing Date: June 28, 2021

Who We Seek
A highly organized individual to join a dynamic team of Area Agency on Aging professionals dedicated to resolving problems related to the health, safety, and welfare, and rights of individuals who reside in long-term care facilities, including skilled nursing facilities, adult care homes, and family care homes.

Description of Work
The LTC Ombudsman is part of a fast-paced, multi-disciplinary organization engaged in long-term, regional scale issues and shorter-term local government member technical assistance that integrates TJCOG’s focus areas of water resources, resiliency, transportation and mobility, housing, aging and human services, member engagement, technical assistance and strategy/innovation and data. This position helps educate residents, families, long-term care providers and the general public about residents’ rights and good care practices, resolves complaints made by or for residents, guides and trains community volunteers engaged in advocacy, and advocates for improved systems of long-term care.

Knowledge, Skills and Abilities
The LTC Ombudsman must have excellent verbal and written communication skills and display maturity and judgement in handling difficult conversations. In-depth knowledge of the physical health, mental health, nutritional, economic, social, and recreational needs of frail and vulnerable adults, as well as knowledge of the federal and state regulatory rules governing long-term care is necessary. Capability in developing and conducting effective training programs is also needed. The ability to use Microsoft Office 365 software is required, and previous experience with databases and omnichannel communication is helpful.

Education and Experience
Bachelor’s degree in a human services field is required, with at least three years of experience in long-term care and/or relevant aging services. Master’s degree in gerontology, social work, sociology, or related field, with at least two years of experience in long-term care and/or relevant aging services is preferred, or an equivalent combination of education and experience.

Special Requirement
Possession of a valid North Carolina driver’s license is necessary. Certification by the State of North Carolina as a LTC Ombudsman is required after completion of training and self-study.

Starting Salary & Benefits
Hiring rate: $43,674 (Salary range: $43,674 to $69,879)

Benefits: The Triangle J Council of Governments offers a generous benefits package including paid vacation and sick leave; NC Local Government Retirement System; 401(k); health, dental, vision and life insurance; health spending account, flexible spending account for child/dependent care expenses; and flexible work schedules.

Our Organization
Providing a platform for collaboration among local governments, stakeholders, and partners in our diverse region of NC. See the kind of work we do at

How to Apply
1. Download TJCOG employment application at:
2. Send completed application package (cover letter, completed application and resume) by email to with the subject Ombudsman.

Incomplete applications will not be considered. Position is open until filled; initial review of applications begins June 28, 2021.

All employment offers will be at the stated hiring rate.

TJCOG is an Equal Opportunity Employer and designated Best Workplace for Commuters.