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Income Maintenance Caseworker III (Lead Worker)

This job listing has already closed.
Location: Avery
Position Type: Full-time
Closing Date: May 31, 2021

This position is responsible for taking applications, determining eligibility and maintaining cases within the Food and Nutrition Services Unit. This includes interviewing the client, verifying information, determining eligibility, maintaining the record, and applying changes to the record. The position acts as Lead Worker, assisting the Supervisor with Quality Assurance and assisting staff in the Supervisor’s absence. Other duties may be assigned when deemed necessary by the Supervisor. This worker must be human services oriented and possess the ability to interact well with the Supervisor, co-workers, and clients, and be able to work well in a team environment. This worker must utilize the online NC FAST program, manuals, and DSS Administrative Letters as appropriate.
Educational/Experience Requirements: Two years experience as an Income Maintenance Caseworker. Bilingual applicants are preferred.
Knowledge, Skills and Abilities Required: Considerable knowledge of the programs/areas assigned; general knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills; ability to read, analyze, and interpret rules, regulations, and procedures. Strong computer skills (data entry, on-line manuals, etc.) and interviewing skills are essential in this position. Must be able to effectively communicate with clients and the general public (both verbally and in writing) to obtain data, and to explain rules, regulations, and procedures. Must possess a valid NC Driver’s license.