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Director of Operations, Enhanced Services (Therapist)

This job listing has already closed.
Location: Forsyth
Position Type: Full-time
Closing Date: April 8, 2021

Monarch Behavioral Health seeking a dynamic and fully licensed professional with strong managerial skills to join our team as the Director of Operations, Enhanced Services. The Director of Operations for Enhanced Services is primarily responsible for supervising, planning, coordinating, providing leadership, and directing the administrative and clinical activities for an assigned enhanced service line(s), under the direction of the Vice President of Operations, Enhanced Services. Please see additional details below and apply!


Assume responsibility for setting up systems and monitoring those systems to ensure clinical and administrative duties for the enhanced service line are completed effectively, accurately, at a high level, and within agency specified timelines, including all evidenced based practices for the assigned service line(s). Duties include, but are not limited to, overseeing processes such as timesheets, payables, billing, clinical supervision, staff education, Human Resources (HR) processes, triage, emergency services delivery, and clinical documentation.

Ensure each individual served has an appropriate, clinically-based, medically-necessary and culturally-sensitive assessment and plan, which is the basis for all service provision.

Develop a system of clear communication for staff, including, but not limited to, holding regular staff meetings to facilitate dissemination of accurate and up-to-date information, preparation, and distribution of weekly memos, one-to-one communication, etc. Ensure systems that are in place provide a means for effective communication across shifts, teams, divisions and between consultants, professionals, outside agencies, families and management staff.

Develop a mechanism to ensure staff schedules and general daily operations meet the demands of the people being supported.
Complete investigations regarding incidents and complaints as received both internally and externally. Provide supervisory follow-up as needed.

Provide effective administrative supervision and oversight, as applicable and within generally accepted agency guidelines, to assigned geographical area and staff.

Develop and present to Executive Management well thought out proposals for development and implementation of new programs/services and any changes to current services provisions. Ensure all services implemented are based on best practice/emerging best practice guidelines and protocols.

Assume responsibility for developing and cultivating appropriate referral sources by maintaining positive working relationships within the communities served, including with individuals, families, staff, monitoring and licensing agencies, organizations, and funders.
Attend, actively participate, and take leadership roles in community meetings within the assigned enhanced services area, as well as cross-functional team meetings. Be a leader in the community.

Attend meetings such as provider meetings with the funding source(s), audits, survey team meetings, staff meeting, agency meetings, treatment team meetings, board meetings, and other meetings that may be relevant to the operations of your assigned area.
Maintain familiarity with all external and internal standards. Responsible for assuring systems are in place to monitor program compliance to fidelity. Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.

Develop and implement budgets/financials for assigned enhanced service program areas, in coordination with the Vice President of Operations, Enhanced Services and the budget officer. Monitor and manage finances in a fiscally sound manner within the guidelines established by Executive Management and ensure that all enhanced service lines are meeting established benchmarks for write offs and authorization requests for services.

Participate in agency on-call structure, as necessary;

Driving and travel will be required;

Follow service definition guidelines for services being provided;

Complete all other relevant responsibilities as assigned by the supervisor.


Master’s degree in Social Work or Human Service related field.

5 years of supervisory and clinical experience in the delivery of client services.


Experience working with MH/SA adult and youth populations.

Knowledgeable of service lines/NCDHHS service definitions or strong desire to learn the service lines.


Generous PTO.

Medical, Dental and Vision.

Retirement plan available.

Company vehicle or vehicle stipend.

This position is mainly remote, however will require to work in office at one of our PSR locations, 1 day a week.

To apply, please send your CV to or copy and paste the URL below to apply through Monarch’s Career Website:–Enhanced-Services_R3401