JFS Case Manager, PT (15-20/hrs)
** This position is currently fully virtual; in-person work will resume when safety measure allow
Job description summary:
The JFS Case Manager, under the supervision of the Senior Services Social Worker, is responsible for direct case management to adults, families and older adults with the goal of improving self-sufficiency- identifying client needs, conducting psychosocial assessments, and developing, coordinating, and monitoring appropriate service plans. This includes general case management, financial and food assistance, and JELF loan administration. This position serves clients in Wake County and New Bern, NC; during COVID19 the position is virtual, and when safety allows will return to in-person work (Wake County only; New Bern will remain virtual).
• Master level social work degree (MSW) from an Accredited University.
• At least 2 years of experience in providing direct case management to clients, including families, adults and older adults.
• Knowledge and experience in client interview and assessment skills as well as collaborative case planning, record keeping principles and practices.
• Knowledge of public and private social services providers and community resources and programs available to clients with identified needs. Knowledge of programs and eligibility requirements for the Social Security Administration, State Medicaid, County Social Service and Food Stamps, and other relevant programs.
• Excellent interpersonal, communications and organizational skills; Strong skills for independent work and collaborative on a team.
• Conduct casework interviews with clients, family members, service providers, and others to obtain information for determining client’s service needs and eligibility.
• Identify psychosocial, economic and physical needs of clients; assess client’s support systems, available community resources and other factors to plan, develop, and implement an appropriate service plan, including intervention strategies and setting long and short term goals.
• Provide ongoing client assistance services by conducting home/virtual visits, monitoring delivery of services and quality of care, and reassessing client needs.
• Conduct Financial assistance and Food Pantry intakes and determine eligibility for the service.
• Manage the local administration of the JELF loan program- conduct interviews with applicants and co-signers, prepare and complete accurate documentation, appropriately execute promissory notes for recipients.
• Refer clients to appropriate community medical, emotional, economic and social support organizations; advocate for or assist the client in obtaining such services.
• Refer individuals and families for mental health services as needed; provide referrals for crisis intervention; reports instances of neglect or abuse to the appropriate authorities.
• Explain agency and program rules, regulations and procedures; assist clients in completing required forms and in gathering necessary documentation.
• Actively network to develop community contacts and maintain database of community resources.
• Serve as a resource to the Jewish community in area of social services and family life issues.
• Collaborate with other JFS staff to meet identified clients’ needs and on specific tasks and projects.
• Prepare complete and accurate case notes; writes correspondence, reports and other written materials; input data and prepare statistical reports.
• Handle fees with clients.
• Assist as needed in administrative tasks related to delivery of client services.
• Regularly attend JFS all-staff and JFS providers’ meetings.