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Case manager for Emergency Solutions Grant Project

This job listing has already closed.
Location: Mecklenburg
Position Type: Contract
Closing Date: July 30, 2021

Temporary Full-Time, Grant-Funded Term expires December 31, 2021
Supportive Housing Communities

The mission of Supportive Housing Communities (SHC) is to provide affordable housing to alleviate homelessness and human suffering. To carry out this mission, SHC prioritizes the needs of the chronically homeless—those who have been homeless for at least a year and are living with one or more disabling conditions. The organization uses a permanent supportive housing approach, which links permanent, affordable rental housing with access to flexible, voluntary supportive services (case management, mental health/substance use treatment and employment services) to help this most vulnerable population maintain stable housing and live independently in the community.

SHC owns and operates McCreesh Place, Charlotte’s first permanent supportive housing complex. It has 64 Single-Room Occupancy (SRO) units with communal bathrooms and kitchens and 26 one-bedroom units to house the chronically homeless in active recovery from addiction.

SHC has another multi-family housing complex, St. Johns Place, and also utilizes privately-owned rental units scattered throughout Mecklenburg County to provide affordable housing options. It operates several other programs that mitigate homelessness, including Rapid Re-Housing and Tenant Based Rental Assistance programs. SHC also operates the Keeping Families Together (KFT) Initiative, in partnership with the County of Mecklenburg’s Division of Youth and Family Services to serve 50 families over three years who have open cases with its Child and Protective Services section.

The Case Manager for ESG Project reporting to the City UW Program Coordinator will be responsible for providing support to residents with substance use, mental illness, or co-occurring disorders.

The primary responsibilities of the Case Manager for ESG Project include the following:

• Identify and assist clients in securing housing, basic needs, medical and mental health services, substance abuse treatment when necessary, job training access, and public benefits where eligible.

• Provide strengths-based case management and service coordination designed to assist clients in obtaining and maintaining stable housing.

• Utilize evidence-based practices in service delivery such as Trauma-Informed Care, intensive case management, Motivational Interviewing, Harm Reduction, and Housing First practices.

• Maintain accurate and timely records of activities, case management notes, and services provided to each client using the Homeless Management Information System (HMIS).

• Respond to general information inquiries received via phone, email, and in person in a professional and timely manner.

• Develop and maintain relationships with clients, staff, and local service providers, participate in community meetings pertaining to services benefiting clients, and serve as a representative of Supportive Housing Communities at community events.

• Provide regular, written reports to the City UW Program Coordinator and additional reports as assigned.

• Attend and participate in relevant local, state, and regional meetings and trainings as required or needed.

• Perform any additional duties as assigned to support the mission of the organization.


• MSW or BSW preferred with at least two (2) years of experience as a case manager or similar position, and knowledge of community resources.

• Ability, commitment and demonstrated experience working with the chronically homeless with disabling conditions, especially mental illness, and substance use.

• Experience working with racially and socio-economically diverse populations and demonstrated cultural competency skills a must.

• Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with effective record keeping.

• Ability to problem solve and navigate complex systems; must possess effective negotiations and conflict resolution skills.

• Excellent active listening and crisis intervention skills with ability to exercise and model good judgement.

• Excellent interpersonal, written, and oral communication skills.

• Strong administrative skills and proficiency with Microsoft Word Office products, database skills in developing and preparing reports using Excel and the ability to learn and use new required software/data management systems for information management and reporting, e.g. HMIS.

• Compliance with policies, rules, and procedures of the organization and regulated funding sources.

• Criminal background check and clearance required.

• Must maintain a valid NC Driver’s License and have reliable transportation.

The expected hiring range is $39,500 – $46,500, with a full benefits package.

July 30, 2021

Please direct questions to Angela Dreher, Director of Program Services at 704-620-9808 or at