Skip to main content

Case Manager

This job listing has already closed.
Location: Mecklenburg
Position Type: Full-time
Closing Date: September 21, 2021

Supportive Housing Communities

The mission of Supportive Housing Communities (SHC) is to provide affordable housing to alleviate homelessness and human suffering. To carry out this mission, SHC prioritizes the needs of the chronically homeless—those who have been homeless for at least a year and are living with one or more disabling conditions. The organization uses a permanent supportive housing approach, which links permanent, affordable rental housing with access to flexible, voluntary supportive services (case management, mental health/substance use treatment and employment services) to help this most vulnerable population maintain stable housing and live independently in the community.

SHC owns and operates McCreesh Place, Charlotte’s first permanent supportive housing complex. It has 64 Single-Room Occupancy (SRO) units with communal bathrooms and kitchens and 26 one-bedroom units to house the chronically homeless in active recovery from addiction.

SHC has another multi-family housing complex, St. Johns Place, and also utilizes privately-owned rental units scattered throughout Mecklenburg County to provide affordable housing options. It operates several other programs that mitigate homelessness, including Rapid Re-Housing and Tenant Based Rental Assistance programs. SHC also operates the Keeping Families Together (KFT) Initiative, in partnership with the County of Mecklenburg’s Division of Youth and Family Services to serve 50 families over three years who have open cases with its Child and Protective Services section.

The Supportive Housing Communities Case Manager, a position reporting to a Program Coordinator, is responsible for providing intensive case management, clinical and support services to individuals and/or families who are experiencing homelessness or at risk of homelessness. The Case Manager assists individuals and families in developing skills and supports necessary to maintain housing and achievement of self-identified goals; provides clinical assessments and individual psychotherapy counseling; assesses the individual and families’ needs and works with them to identify appropriate goals; monitors progress on goal attainment; and coordinates linkages and referrals to other community resources and services.

The primary responsibilities of the Case Manager include, but are not limited to, the following:

Case Management
• Establish a trusting relationship with the individuals or families participating in Permanent Supportive Housing programs to promote their well-being and housing stability;
• Provide case management services as appropriate to each individual or family’s acuity level and case specific needs;
• Coordinate services and monitor progress on individual or family referrals and linkages to community resources and other service providers;
• Conduct home visits, as required;
• Facilitate coordination of the integrated case plans with the child welfare system or adult protective services, if required;
• Provide or link clients to appropriate substance use and/or mental health treatment, as needed;
• Provide individual or families with referrals to medical services, as needed;
• Provide coordination of academic support, including meeting with Charlotte-Mecklenburg Schools’ social workers and other staff and providing support with Individual Education Plans. Monitor academic achievements, promotions to the next grade level and school attendance for children and youth;
• Assist individuals and families in establishing goals and assessing barriers to achieving goals; Establish outcome objectives for interventions and monitor progress towards goal achievement;
• Provide situation-specific skills training, as needed;
• Participate in individual or family case presentations, consultations and team meetings;
• Maintain thorough case management documentation according to HMIS and SHC policy;
• Performs other duties as assigned by the Program Coordinator and Director of Program Services;
• Uphold the Supportive Housing Communities Policies and Procedures and the Social Work Code of Ethics at all times.

Clinical Services and Access to Mental Health Treatment and Support
If the selected candidate is in the licensure process and possesses a LCSW-A provisional license and has the appropriate insurance required by the NC Social Work Licensure Board, he or she may provide the following services under supervision:
• Provide individual psychotherapy counseling for identified and self-referred individuals;
• Provide comprehensive assessments for mental health, substance and alcohol abuse, co-occurring disorders, domestic abuse and medical needs;
• Develop clinical treatment plans and evaluate client’s progress;
• Coordinate and facilitate support team meetings with client and community providers;
• Participate in supervision and/or ongoing or as needed consultation from a Licensed Clinical Social Worker;
• Participate in ongoing continued education and activities to maintain licensure.

• Master’s degree in social work, human services or other related field and at least three years’ case management experience;
• Experience and knowledge of the North Carolina child welfare and protective services system a plus;
• Experience working with racially diverse populations and demonstrated cultural competency skills;
• Must have a valid driver’s license;
• Must be able to work independently and in a team setting;
• Must be able to communicate well with families and community service providers;
• Must be able to communicate effectively orally and in writing;
• Must have a working knowledge of community resources and conflict mediation;
• Must be able to intervene in and resolve crisis situations;
• Must be able to demonstrate good judgment, especially under pressure;
• Adherence to confidentiality laws;
• Ability to comply with policies, rules and procedures of Supportive Housing Communities.

The expected hiring range is $39,500-$46,500 with a full benefits package.

Applications will be accepted until September 21, 2021. Applicants must provide a cover letter detailing experience and salary history, along with a resume. If the applicant possesses a NC LCSW or LCSW-A, please provide a copy of the license.