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Family Support Specialist


Charter School Job Description

Position Title:

Family Support Specialist


Charlotte, North Carolina

Reports To:

Director of Student Services

Work Schedule:

Full time, 12 months

FLSA Status:




The Family Support Specialist is responsible for working in collaboration with professional social/educational services and agencies to obtain health, financial, vocational, and social services for students and families while modeling and enforcing company policies and procedures.  The Family Support Specialist reports to the Director of Student Services and works collaboratively with the entire staff, students, and their families to address, mitigate, and/or remove the personal, social, and behavioral barriers that prevent students from being successful. In Charlotte, the Family Support Specialist will provide and oversee services to 2 or more school sites.



  • Coordinate, develop, and implement support systems to meet students’ social, emotional, behavioral, medical, financial, and life skills or other needs in alignment with the School’s vision and mission.

Evaluation Criteria

  • Evidence that all support systems are in alignment with the School’s vision, mission, and Standard Operating Model (SOM) policies and procedures
  • Evidence of on-going review of student needs, outreach to needed providers and resources, and on-going support services regularly provided to students
  • Evidence of use of school and student data to design systematic interventions based on research, evidence-based practice, and theory
  • Evidence of identified providers in the following student service areas  (i.e., Individual / Family / Group Counseling; Crisis intervention; Case Management; Child Care; Health and Medical; Voluntary Public Services; and Mentoring)
  • Memoranda of Understanding with community agencies, universities and service providers
  • Demonstrated evidence of accurate and up-to-date record keeping and ability to meet deadlines, and produce reports and records as requested by the Company, and/or building administration, and/or school district


  • Use counseling strategies or ensure that on-site providers use counseling strategies to help students so they can be emotionally and socially prepared to maximize their instructional time.

Evaluation Criteria

  • Student Services Assessments conducted within the first month of active enrollment
  • Identified student needs in academic, career, personal, and social domains
  • Records show completed assessments, referrals, and counseling with students and families if applicable.
  • Response to crisis intervention, including appropriate coordination with building administrators
  • Training records show completion of required professional development for position (e.g., child abuse, suicide, substance abuse, RTI, etc.)
  • Documented evidence in the way of  data entered in the student service database and referral forms that show frequency of consultations with students and families
  • Build and maintain positive, cooperative, and effective relationships and conduct skill-building seminars with students, families, community, and colleagues

Evaluation Criteria

  • Demonstrated evidence of positive relationships with all stakeholders, families, service providers, administrators, colleagues, and students through events, community and stakeholder outreach, etc.
  • Evidence of mediation skills when applied to supporting student services and academic
  • Parent and student satisfaction survey results
  • Evidence of consultation / conferences / meetings with parents, teachers, administrators, and other relevant individuals to enhance their work with students – Progress Monitoring Log, Student Services Report
  • Calendar and attendance logs indicating trainings and programs/workshops or other events conducted for staff, students, and families
  • Disseminate information about Student Services’ related information appropriately to school administrators, students and their families
  • Ability to assess the needs of students and obtain the appropriate, high-quality services to meet the needs.
  • Secure MOU’s with local colleges and universities to establish ALS schools as clinical internship sites for students in the schools of Social Work, Mental Health, School Counseling and any other related programs.  Perform all required tasks relating to the supervision of clinical interns.

Evaluation Criteria

  • MOU’s executed with local colleges and universities
  • Evidence of adherence to all processes and procedures required of all providers/interns, and intern orientation and training.
  • Development of an intern schedule that demonstrates intern placement at each school and each semester
  • Participation at all college/university required intern supervision trainings
  • Evidence of compliance with university training and intern supervision requirements of Field Instructors.
  • Evidence of onsite and offsite, continued communication and support of providers and interns.
  • Ongoing monitoring and supervision of interns.
  • Support  the student orientation process

Evaluation Criteria

  • Participation in student orientation process
  • Ensure follow-up and documentation with all students that actively enroll via a Student Services Assessment      
  • Stay abreast and informed of current trends, research, and community agency providers and keep teachers, staff, and administrators informed of same

Evaluation Criteria

  • Demonstrated ability to provide colleagues and building administrators with accurate and up-to-date information regarding community agency resources, trends, and research as related to student and family services
  • Attend professional development  workshops annually and submit certificate of attendance and training details to the Director of Student Services
  • Perform all other duties as deemed necessary, which are aligned in accordance with Company’s policies and procedures to ensure student educational and behavioral goals and objectives are achieved.



Knowledge of

  • Counseling and/or social work theory and practice
  • School, local, state, and federal policies and laws relevant to student services, including Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability and Accountability Act (HIPPA), child abuse, and bullying/harassment
  • Community social and family resources, trends, and opportunities
  • Correct English usage, grammar, spelling, punctuation and vocabulary
  • Record-keeping techniques
  • Oral and written communication skills
  • Telephone techniques and etiquette


Ability to

  • Apply knowledge of adolescent and young adult learning theory, including styles, modalities, and multiple intelligences
  • Coordinate services at multiple sites
  • Knowledge and skill to appropriately provide assess risk and crisis intervention to students and their families
  • Understands suicide, homicide and abuse reporting laws and requirements
  • Ability to assess needs and link individuals to appropriate resources
  • Understand resources available in the local region
  • Supervise graduate level interns
  • Collect and analyze data
  • Organize, maintain, and operate  high school student support services
  • Provide specialized assistance and information concerning social, educational, financial, and vocational services
  • Work with community agencies to establish Memoranda of Understanding for providing services to students and families
  • Establish and maintain cooperative and effective working relationships
  • Meet schedules and timelines
  • Plan and organize work
  • Provide community outreach and complete presentations to outside agencies
  • Use various office productivity software applications
  • Read, interpret, apply, and explain rules, regulations, policies, and procedures



  • Master’s Degree from an accredited college or university with major course work in counseling, social work, sociology, psychology, or related field is required with credentials required to supervise clinical interns in Social Work and Mental Health as defined by local and state post-secondary institutions.
  • License in counseling or social work preferred
  • Minimum of three (3) years of experience working with overage and/or at-risk youth is preferred
  • Experience in education, social services, and community services that will utilize all skills necessary to assist students to become high school graduates and to acquire 21st Century skills to become productive and participating members of their communities is required
  • Valid driver’s license required
  • Effective oral and written communication skills required
  • Computer literacy required
  • Bilingual preferred


To apply for this position, email resumes to Shamona.Duffus@als-education.com.