Crisis Response Coordinator
The Orange County Rape Crisis Center is seeking to fill the full-time
position of Crisis Response Coordinator. The Crisis Response
Coordinator serves as the primary administrator of the Center’s Crisis
Response Program, which provides in-house crisis line coverage during
regular business hours and provides on-call pager coverage on a 24-hour
basis. Candidates should have experience working with survivors of
sexual violence, providing crisis intervention, and demonstrate cultural
awareness, sensitivity, and competency. A full job description is
attached. Interested candidates should submit a cover letter, resume,
and three references to <mailto:email@example.com> or
OCRCC, Attention: Becca Edwards, Client Services Director, 1506 East
Franklin Street, Suite 302, Chapel Hill, NC 27514. Only complete
applications will be considered.
ORANGE COUNTY RAPE CRISIS CENTER
Crisis Response Coordinator
The following statements guide the Center’s work:
- Mission statement: The Center’s mission is to stop sexual violence and its impact through support, education and advocacy.
- Vision statement: Center staff and volunteers envision a just and equitable world free of sexual violence and all other forms of oppression.
- Center values include: respect/integrity, expertise and excellence, cultural competency/diversity, accessibility, community and volunteer involvement, and self-care
The Crisis Response Coordinator position is considered full time, exempt in accordance with the Fair Labor Standards Act, and requires regular hours as well as frequent evenings and weekends.
1. Serve as the primary administrator of the Center’s Crisis Response Program, which provides in-house crisis line coverage during regular business hours and provides on-call pager coverage on a 24-hour basis.
A. Coordinate 24-hour response for survivors of sexual violence by ensuring operation of the crisis hotline and on-call pager system.
B. Supervise all volunteers, interns and Center staff in the provision of crisis response services.
C. Review all client casework and ensure that appropriate follow-up occurs.
D. Maintain records of client contacts to produce monthly, quarterly, and annual reports.
E. Develop and update materials and systems to ensure that Center clients receive effective response, referrals and information through the 24-hour crisis hotline.
F. Provide direct services to Center clients through 24-hour crisis hotline on a regular basis when volunteers are not available.
2. Participate in coordination of Center volunteer training program.
A. Work with other staff in recruiting, screening and training Volunteer Companions to staff 24-hour crisis hotline.
B. Facilitate portions of volunteer training that relate specifically to the Crisis Response Program.
C. Develop and/or coordinate ongoing and in-service training for volunteers and staff related to Crisis Response Program.
3. Serve as the Coordinator of the Orange County Sexual Assault Response Team Project.
A. Build relationships with agencies involved in sexual assault response, including law enforcement, medical services, and the University of North Carolina at Chapel Hill.
B. Facilitate the continued work of an Orange County Sexual Assault Response Team, including the identification and support for any necessary subgroups within the Team.
C. Assist agencies within Orange County with development of protocols for serving sexual assault survivors and their families.
D. Monitor and evaluate improvement of Orange County’s sexual assault response.
4. Work as a team member with other staff and volunteers in order to achieve the mission of the Center, including providing community outreach programs and/or professional trainings when needed.
5. Complete all relevant trainings and other tasks as required by Client Services Director.
6. Maintain appropriate standards of confidentiality.
1. Minimum of Master’s Degree or Bachelor’s degree with equivalent experience.
2. Demonstrated effectiveness in communicating ideas clearly, both verbally and in writing.
3. Experience providing assistance to survivors of sexual violence.
4. Crisis intervention experience.
5. Demonstration of cultural awareness, sensitivity, and competency.
6. Experience working with people from diverse backgrounds.
1. Bilingual in English and Spanish.
2. Experience training or supervising volunteers or employees.
3. Familiarity with community resources available for survivors of sexual violence.
4. Experience working with teams and building coalitions around issues, with a knowledge of empowerment- or strengths-based practice.
Salary Range: Commensurate with education and experience.
Benefits: Health, life and dental insurance; generous leave package.
Because the Orange County Rape Crisis Center values diversity, we welcome and encourage applicants from diverse racial groups, including but not limited to African-American, Latina(o), American Indian, and Asian, and/or sexual orientations (e.g., lesbian, gay, bisexual, transgender), as well as people from different national origins, religions, ages, and disability status.
Updated: December 29, 2009