Scales and Descriptions
The Child Welfare Worker Survey
Agency Scales
- Public Image: The agency is respected in the community and by other professionals.
- Negative Image: The agency often receives negative attention from the community and media.
- Recognition: The agency shows approval and recognition for effective staff performance.
- Salary: Workers are satisfied with the salary they receive, considering their education and responsibilities.
- Joint Decisions: Staff are encouraged to share in decision making.
- Agency Mission: The agency’s mission is clear and influences what workers do.
- Learning Organization: The agency provides support and encouragement for professional development and advancement.
All Items are measured using a 6-point scale
- Strongly disagree
- Disagree
- Somewhat disagree
- Somewhat agree
- Agree
- Strongly agree
Scale: S10—Public Image
- Q53—I am proud to tell others that I am part of this agency.
- Q55—Child welfare employees of this agency are respected by other community professionals (lawyers, doctors, teachers, judges, etc.).
- Q58—I would recommend my agency to others seeking employment in child welfare.
- Q62—There are strong, positive relationships between my agency and community resource providers.
- Q71—My agency effectively responds to public criticism when it occurs.
Scale: S11—Negative Image
- Q61—My agency is often “under fire” by the community.
- Q67—Media attention to my agency is often negative.
Scale: S12—Recognition
- Q17—I am satisfied with the level of flexibility in my work schedule.
- Q20—There are clear job expectations and performance standards for my work.
- Q40—My supervisor shows approval when I succeed.
- Q47—Overall I receive sufficient recognition for my work.
- Q49—I am satisfied with the non-salary or fringe benefits I receive through my job.
- Q52—I am satisfied with the physical work environment of this agency.
- Q54—The administration shows concern for staff.
- Q56—My agency is committed to my personal safety in the office.
- Q57—My agency is committed to my personal safety in the field.
Scale: S13—Salary
- Q48—I am satisfied with the salary I receive from my agency.
- Q50—I am paid fairly considering my education and training.
- Q51—I am paid fairly considering the responsibilities that I have.
Scale: S14—Agency Mission
- Q41—The mission of this agency is clear to me.
- Q42—My work reflects the agency’s purpose.
- Q44—I feel good about what my agency does for children and families.
- Q45—In my agency, there is more emphasis on the quality of services than on the number of clients served.
Scale: S15—Joint Decisions
- Q59—My professional opinions are respected in this agency.
- Q60—I have sufficient input in formulating policies that govern my work.
- Q63—I have the support to make work-related decisions when appropriate.
- Q64—Management shares leadership roles with staff in this agency.
Scale: S16—Learning Organization
- Q12—My job is important to the attainment of my long-range professional goals.
- Q34—My supervisor is supportive of any training I attend.
- Q66—I have opportunities to improve my knowledge and skills in this agency
- Q68—Professional development opportunities arranged by my agency are relevant to my job.
- Q69—This agency provides support for those working toward a social work degree.
- Q70—I am encouraged to provide leadership for new projects.
- Q72—I have the opportunity for advancement in this agency.
- Q73—Continuing Education Training is highly valued by my agency.
- Q74—I am encouraged to participate in work-related community activities and collaborations.
- Q75—Administrators provide visible, ongoing support for innovations and ideas.
- Q76—I am encouraged to use new information that will improve services.
