Vance County Job

Determine eligibility for the multiple Family and Children's Medicaid programs.  Tasks include interviewing clients, gathering and verifying information to determine eligibility, utilizing manuals for correct policy interpretation, and correctly inputting the information into a computer system to authorize services.  The ESC II must develop knowledge of both the intake and case management process and be able to perform both duties when required.  The Caseworker must utilize proper phone etiquette and customer service skills to gather the required information from clients, employers, medical facilities, and other community resources.  The Caseworker must develop knowledge of all agency and community programs/services which could affect the client and collaborate with other agencies when required.  Good mathematical reasoning and computational skills are essential. Caseworkers must possess the ability to read, analyze, and interpret a variety of regulations, policies, and procedures of varying complexity.  Caseworkers are required to utilize various office equipment and computer technology to enter, retrieve, verify, update, reserach and authorize case actions.  Both intake and caseload management require excellent organizational and time management skills, the ability to work both independently and a team, and the ability to prioritize work to meet multiple deadlines.