Skip to main content

Buncombe Family Justice Center Program Manager

This job listing has already closed.
Location: Buncombe
Position Type: Full-time
Closing Date: February 1, 2024

The Family Justice Center Program Manager serves as a critical leadership role within the Buncombe County Family Justice Center (FJC). The primary purpose of this position is to oversee the Family Justice Center to include service delivery at the center, facilitation of the Coordinated Community Response to Domestic Violence and Sexual Assault as well as the Domestic Violence Fatality Review Taskforce.

The FJC is a safe place where victims of domestic violence, sexual assault and elder abuse can come for help, access many different services in one location and begin their journey towards hope, healing, and safety. Made up of a variety of community partners, the FJC helps survivors figure out how to find safety and move forward. Examples of assistance available through the FJC include:
• Law enforcement officials to help survivors with possible criminal charges, evidence gathering, and information on how the criminal court process works
• Legal services with on-site attorneys and legal assistants to help survivors understand their legal rights and protections, and help navigating the judicial system
• Forensic medical exams by a specially trained nurse to examine and document the extent of survivor injuries
• Assistance with creating safety plans for survivors and their families
• Emotional support, counseling and case managers that can support survivors in healing from the emotional impacts of violence
In addition to providing general oversight of FJC operations to include facility management, the Program Manager also serves as the lead for FJC community partnerships, contract administration, grant management/compliance (local, state, and/or federal), financial management (budget planning/administration), and as a community champion of the FJC mission of BUILDING A RESILIENT COMMUNITY FREE FROM FAMILY AND SEXUAL VIOLENCE.

Preferred Experience: A strong background in social work, social services, and family support services with experience working with vulnerable populations including survivors services is desirable, but not required.

Purpose of the position:
The primary purpose of this position is to oversee the development, implementation, and evaluation of a major program or programs and services that support the needs of the community ensuring alignment with department and organizational strategies and goals.
Minimum Education, Training and/or Experience (required at time of hire): Bachelor’s Degree in related field and four (4) years of experience in a related to the program field, including two (2) years of supervisory experience; or an equivalent combination of education and experience.
Additional Training and Experience: Program and personnel management experience in related field.
License or Certification Required by Statute or Regulation: May be necessary based on specific program needs.
Essential Functions of the position:
• Oversee a program and staff supervision functions.
• Develop and maintain program specific policies and procedures for ensuring adherence to applicable laws, rules, and regulations.
• Ensure compliance with established state and local laws, regulations, policies, procedures, and standards.
• Coordinate with County and state officials to ensure program is well-linked and meeting the needs of the community being served.
• Act as the liaison and conduit between key shareholders, the community, and the department to convey relevant information and ensure effective collaboration.
• Personnel Management: May hire, develop, evaluate performance, and provide feedback and disciplinary action as needed; develop and maintain a positive teamwork environment; provide effective, clear, and timely communication.
• Financial Management: Prepare departmental budget request and perform ongoing fiscal oversight to ensure spending in accordance with organizational financial practices.
• Perform other related duties as assigned.
Knowledge, Skills, Abilities:
• Knowledge of the programs and service delivery mechanisms in assigned work area.
• Knowledge of the principles of supervision and organizing teams and workflow.
• Knowledge of and ability to plan and implement budgetary, purchasing and accounting practices and procedures.
• Ability to establish and maintain professional and effective working relationships with clients, court personnel, and community resources.
• Ability to coordinate and supervise the work of others; to plan and prioritize work; to think analytically; to exercise judgment and discretion in the application and interpretation of personnel policies and procedures.
• Ability to transfer knowledge to staff in such a way that it is accepted and utilized, to provide encouragement and support to staff in day-to-day activities.
• Ability to plan and direct fiscal and business services.
• Ability to plan and initiate administrative procedures and to evaluate the effectiveness of these procedures and the ability to interpret obscure regulations and place into practical application

Department: Justice Services
Hiring Range: $64,970.72 – $79,859.87
Compensation Grade: 3006
Compensation Pay Range: $64,970.72 – $100,704.62
Posted Internally and Externally
Job Posting End Date: February 01, 2024

In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.
Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee’s unique experiences, opinions, and perspective.
It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition, Buncombe County expressly prohibits any form of workplace harassment or discrimination.
Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.